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University Relations

Watching The Desk

WATCHING THE DESK

  • Look, act and be professional.
  • Answer the phone appropriately (i.e., “BYU University Relations this is ___.”)
  • Transfer calls by pushing the transfer button then the name (or extension #) of the person you want to transfer the call to, then transfer (third from the left, directly below the screen). Do not push the buttons corresponding to the # with a picture of a phone next to it. This will give you the direct line and will not transfer. Always use the buttons with the checker design next to the name.
  • Take messages for those who are out of the office or unable to take a call.
  • When someone begins to walk past the desk towards the hallway, please stop and ask if you can help them. If they are wanting to visit someone in our office, ask them to wait for you to call that person to see if they are available.
  • Be pleasant and helpful when visitors come for information or assistance. Offer to help them find locations on maps, give out applicable brochures, and let them know you genuinely want to help.
  • If we have any questions, we can always call Ryan, or any of the full-time employees.

SCHEDULING A TOUR

  • Always ask if the tour is for a prospective student. If so, transfer the call to Admissions at 2-4431.
  • Check the schedule to see if there is a guide available at the requested time.
  • Remind them we will cancel tours if they are more than 15 minutes late.
  • Tell them to check in at the front desk of the Hinckley Center, and wait for the tour guide to come and greet them in the main reception area.
  • We give tours M-F 9:00-4:00 every hour on the hour.
  • All tours should be scheduled if possible, so encourage callers to make an appointment
  • Do not schedule transports. They must be made by a UR full time staff. All transports must be routed to Ryan.